FAQS – Sunygal

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  2. For issues or questions,please contact our customer center:info@sunygal.com


1.How do I register my own account?

We recommend that you use your email address as your username, this makes it much easier to remember. Please make sure that your password is at least 6 characters in length. You can easily create your own SUNYGAL profile by clicking here to register.

2.Payment Methods:

  • Visa
  • Master
  • American Express
  • Discover
  • JCB
  • Google Pay
  • Paypal 
  • Paypal Credit                                                                                                                                                                                                                                                                                                               Notice: Debit card is not acceptable in checkout and will not be processed!

3. Coupon Code

 Discount code is created to use in checkout. How to use it?

1). Enter the discount code input box and tap your discount name.

2).Click Apply. 

Notice: If you want to remove the discount code from the input box, then tap the X button.

4.Gift Cards

When you successfully purchase a Gift Card, an email regarding Gift card code will be sent to you soon.

How to redeem gift cards?

1) Input your gift card code during checkout.

2) Click Apply.

3) Steps follow: Add to Cart   -    Enter Gift Card Code at Checkout   -     Apply the Code

Note: If you want to remove the discount code from the input box, then tap the X button. Gift card and discount code share one input box. Please note if you don't receive any gift card notifications, feel free to email us.

5.Order Ship

1). How long for shipment? 

For more shipping details, please click here.

2).Where Is My Order?

Your shipping confirmation will be received only when your items are fulfilled. Please fill in your both account email and order number in order to monitor order status. Click here.

Please contact us within 3 months of shipment if the package does not arrive in time. Note that overdue requests may not be accepted.

3).Tips for Shipping

A.A telephone number is required for delivery. Leave the correct email address in your order so that order confirmation and shipping confirmation will be sent.

B.APO/FPO & PO Boxesare not accepted. We will refund you the shipping fee if you pay additional fee with a PO box address. 

C.Your address should be detailed enough, even include apartment or unit number. 

 6.Order Confirmation & Shipping Confirmation

Order confirmation will be sent to the email listed on your order once you complete an order.Therefore, please ensure that your email address should be correct.  

Shipping confirmation will be sent when your order is fulfilled and shipped to the destination. Please feel free to contact us if you don't receive any notification in 7 days. Email to:info@sunygal.com

7.How to return or exchange an item?

Read the return or exchange  here.

8.How to cancel my order?

Any order can be easily canceled before shipping from the warehouse. Contact our customer service to request the refund if you really want to.



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